How to make a complaint

If you’re unhappy with any aspect of our service and have a complaint, please contact us first so we can resolve things as quickly as possible.

Our goal is to provide the best possible customer service – and that means listening to, and understanding, your needs.

You can make a complaint in several ways:

• Submit your complaint using our secure online complaints form.
• Call our customer service team on 0800 367 546
• Write to us at Resolutions Team, The Lines Company, PO Box 281, Te Kūiti 
• Visit our office at King Street East, Te Kūiti 

Utilities disputes

If we’ve been unable to resolve your complaint, you can contact Utilities Disputes. This is a free, independent service for resolving gas and electricity service complaints.

For more information visit their website utilitiesdisputes.co.nz  or call 0800 22 33 40.