Medically dependent?

If you’re dependent on electricity for critical medical support, it’s important you let your electricity retailer know. 

We aim to deliver a continuous power supply but sometimes interruptions occur beyond our control such as stormy weather or fallen trees. We also have to switch electricity off from time to time to carry out maintenance on our lines network.

Who should register?
If you or someone you’re living with is dependent on mains electricity for critical medical support, e.g. equipment such as ventilators or dialysis machines,  and the loss of electricity could result in loss of life or serious harm, it’s important that you let your electricity retailer know. 

Why should I register?
If an electricity outage at your house would result in loss of life or serious harm, you retailer needs to know about it so appropriate safeguards can be put in place.

How do I register?
Please contact your electricity retailer, they can discuss the registration process with you.

Emergency response plan
If you do rely on electricity for medical reasons, it’s also a good idea to have a back-up plan in case an outage does occur. This could include:

• Ensuring a stand-by battery is always fully charged.
• Relocating to a friend or family member’s house where electricity is available.
• Calling an ambulance via mobile phone to go to hospital in serious circumstances.